Returns & Refunds Policy

Australian Consumer Law Requirements

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund, or to compensation for its reduced value.

Our Commitment to Quality

At Zevana Jewels, we take pride in offering high-quality jewellery crafted with care. Your satisfaction is important to us.

Change of Mind Returns

We do not offer refunds for change of mind. However, you may return eligible items (faulty or damaged product upon receival) within 15 days of delivery for an exchange or a Zevana Jewels gift card.

Conditions for Returns

• Items must be in new, unworn condition, with original packaging, proof of purchase and with all the paperwork (such as diamond certificate & metal certificate).
• Returns must be initiated within 15 days of delivery.

How to Return

As we operate exclusively online, please reach out to us via email.

Please use a tracked and insured delivery method and include the original packing slip or a detailed note with your order number and reason for return.

Faulty or Damaged Goods

If your item is faulty or damaged, we will meet our obligations under consumer law. Contact us at [Your Support Email] for assistance.

Important Notes

• We will cover reasonable shipping costs for returns of faulty or incorrect items.
• Custom or personalized pieces cannot be returned unless faulty.

Contact Us

For any queries, contact our support team at: zevanajewels@gmail.com